Raising A Concern And Making A Complaint - Complaints Form
The college aims to resolve all concerns quickly before they escalate in to a formal complaint.
Concerns about the conduct of the Headteacher should be made to the Chair of Governors, who can be contacted via college reception.
For other concerns please refer to the “who to contact” section of the college website (link)
If, after attempting to do so informally, a concern has not been resolved, then a formal complaint should be made to the Headteacher.
How To Make A Formal Complaint
- The college’s complaints policy contains detailed instructions on how to complain (link)
- All formal complaints should be made by completing a complaints form (link)
- This should be sent to the Headteacher by email or in an envelope marked “For the attention of the Headteacher”.
- The Headteacher will respond straight away to acknowledge receipt of the complaint to explain what will take place next. The letter will include by date by when the outcome of the Headteacher’s investigation will be available.
- Complainants will then be invited to meet the Headteacher to discuss the findings of the investigation.
If You Remain Dissatisfied
If you are not satisfied with the Headteacher’s response, the college’s complaints policy includes two further stages.
Stage 2: This will consist of an investigation carried out by the Chair of Governors. A copy of the complaints form, updated to include reference to the Headteacher’s investigation, should be delivered to the college reception in an envelope marked “for the attention of the Chair of Governors”.
Stage 3: If you remain dissatisfied you can request your complaint is escalated to a complaints hearing with the Governing Body’s complaints committee. To do so, send an updated copy of the complaints form marked “for the attention of the chair of the complaints committee”.
The School Complaint Unit
If, following each of the stages above, you remain dissatisfied, you may contact the School Complaint Unit (SCU) of the Department for Education. The SCU will only become involved if each step of the college’s complaints procedure has been followed.
Further information can be obtained from the SCU by calling the National Helpline on 0370 000 2288 or going online at: www.education.gov.uk/help/contactus or by writing to:
Department for Education
School Complaints Unit